1. About SHELINE
SHELINE operates as an authorized selling and order-coordination agent for partner suppliers. We receive customer orders and payments, coordinate fulfillment, and provide customer support. Partner suppliers dispatch products directly to customers. SHELINE earns an agreed margin or commission.
2. Orders and Availability
Orders are subject to product availability and payment verification where applicable. If an ordered item becomes unavailable, we will contact the customer.
3. Footwear Advance Payment
All footwear orders require 100% advance payment by Bank Transfer. Cash on Delivery is not available for footwear. After payment, please send your order number and payment receipt to SHELINE through our official WhatsApp contact. Orders are processed after payment verification.
4. Delivery
Partner suppliers dispatch orders directly to customers. Shipping is free across Pakistan. Delivery estimates may vary by location and supplier availability.
5. Refunds and Product Issues
If a prepaid order cannot be fulfilled, SHELINE will arrange a refund for the unavailable item. For incorrect, damaged, or defective products, contact SHELINE with your order number and details. We will assist in resolving the issue according to applicable law and our published refund policy.
6. Customer Support
SHELINE is the customer's contact for order updates, payment confirmation, delivery questions, and after-sales assistance. Use the official contact details displayed on our website.