SHELINE coordinates orders and after-sales support with partner suppliers. Our supplier accepts returns only when a product arrives damaged, defective, or incorrect. Returns for change of mind, personal preference, or ordering the wrong size or color are not accepted unless required by applicable law.
Report a Problem
Please contact us as soon as possible after delivery through our Contact Us page. Include your order number, a description of the issue, and clear photos of the product and packaging. Keep the product and packaging until we provide instructions. We will review your request with the supplier and explain the next steps.
Return Approval
Do not send a product back without receiving return instructions from SHELINE. If a return is approved, we will provide the return destination and instructions. Responsibility for return shipping costs in a confirmed damaged, defective, or incorrect-item case will be explained before return shipment, consistent with applicable law.
Refunds
If a prepaid order cannot be fulfilled, SHELINE will arrange a refund for the unavailable item. For approved product-issue claims, the remedy may include a replacement or refund, depending on the circumstances and applicable law. We will communicate the refund method and expected processing timeline after approval. Bank processing times may vary.
Advance Payments
Footwear orders require 100% advance bank-transfer payment before processing. Cash on Delivery is not available for footwear. Advance payment does not remove your rights for damaged, defective, incorrect, or unfulfilled orders.
Contact
For return or refund assistance, use our Contact Us page and provide your order number.